Effective Date: January 2025

Biz Family Auto (“Biz Family,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, memberships, booking systems, and SMS communications.

Information We Collect

We may collect the following types of information:

• Name

• Phone number

• Email address

• Vehicle information

• Appointment and membership details

• Communication preferences

Information is collected when you book services, enroll in a membership, submit a form, or opt in to receive SMS communications.

How We Use Your Information

We use your information to:

• Schedule and manage appointments

• Manage memberships and vehicle eligibility

• Send service-related notifications

• Send SMS appointment confirmations, reminders, and updates

• Respond to customer service requests

• Improve our services and customer experience

• Send marketing or promotional messages only when you have explicitly opted in

SMS Privacy & Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors or service providers solely for the purpose of providing operational support services, such as customer service, scheduling, CRM systems, or communication delivery.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Data Sharing

We do not sell, rent, or trade your personal information.

We may share limited information with trusted service providers only as necessary to:

• Operate our scheduling and CRM platforms

• Process payments

• Deliver communications

All service providers are required to protect your information and use it only for authorized purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we take steps to secure your data, no method of transmission or storage is completely secure.

Cookies & Website Tracking

Our website may use cookies or similar technologies to enhance functionality, analyze usage, and improve user experience.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: bizfamilyautos@gmail.com
Phone: (516) 220-3000