1. What the Founders Club is

The Founders Club is a monthly hand car wash membership at Biz Family Autos, 3 Commercial Ave, Garden City, NY 11530. Membership covers interior and exterior hand washes for the vehicles on your plan, at a fixed monthly price.

Current plans:

• Essential. 1 vehicle. 2 washes per billing month.
• Solo. 1 vehicle. Unlimited washes under the fair use policy in Section 6.
• Sweetheart. 2 vehicles. Unlimited washes under the fair use policy.
• Family. 3 vehicles. Unlimited washes under the fair use policy.
• Extended Family. Adds one more vehicle to an active Family plan. Unlimited washes under the fair use policy.

Current prices are shown on the Founders Club page.

2. Vehicle class and pricing

Every vehicle on a membership is either a Sedan or an SUV. SUV includes SUVs, trucks, minivans and crossovers. Each SUV on a plan costs more per month than a Sedan, so your monthly price depends on your plan and the number of SUVs on it.

You choose the vehicle class for each vehicle at signup. Our team confirms the class at check in. If a vehicle is in a different class than the one you chose, we will ask you to update your plan to the correct price before the next membership wash on that vehicle.

3. Vehicles on your membership

Each vehicle on your membership is identified by the license plate you give us. Your plate is how our team recognizes your plan at check in. Only the vehicles on file are covered.

Plate changes. If you sell a vehicle, replace it, or change plates, we will move that spot on your membership to the new plate at no charge, once per vehicle every 60 days. The new vehicle must be in the same class. A change from Sedan to SUV, or SUV to Sedan, is a plan change under Section 5.

Memberships are not transferable to other people. Using a membership for a vehicle that is not on file, or rotating vehicles through a membership, is grounds for cancellation under Section 9.

4. Billing and automatic renewal

Your membership renews automatically every month until you cancel. You are charged on the same date each month as the date you signed up, not on the first of the calendar month. If you sign up on the 14th, you are billed on the 14th every month.

Payment is by credit or debit card. By signing up you authorize Biz Family Autos to charge that card each month at the plan price in effect. Keep your card details current. If a charge fails, your membership moves to past due and washes pause for every vehicle on the plan until payment clears.

If your billing date falls on a day that does not exist in a given month, for example the 31st, you are billed on the last day of that month.

5. Changing your plan

You can add a vehicle, remove a vehicle, change a vehicle's class, or move to a different plan by calling us or stopping by the shop.

• Adding a vehicle moves you to the plan that fits your new vehicle count. Essential or Solo with a second vehicle becomes Sweetheart. Sweetheart with a third vehicle becomes Family. A Family plan adds vehicles through Extended Family.
• Removing a vehicle moves you to the plan that fits the vehicles you keep.
• Extended Family is only available on an active Family plan. If the Family plan is cancelled or goes past due, every Extended Family vehicle on it is cancelled or paused with it.

A vehicle you add is covered right away. Your new monthly price starts on your next billing date. Removed vehicles stay covered through the end of the period you already paid for. We do not prorate partial months.

6. How washes are counted and fair use

A wash counts when your vehicle is checked in at our lot, whether or not the service is completed after that point. If you check in and then decide to leave, the wash has been used.

Essential. Includes 2 washes per billing month for the vehicle on the plan. Washes reset on your billing date. Unused washes do not roll over and have no cash value. Once both washes are used, additional washes that month can be paid for at regular prices, or you can upgrade your plan.

Unlimited plans (Solo, Sweetheart, Family and Extended Family). These plans are designed for personal use by a household. They are not intended for commercial fleets, rideshare fleets, dealership inventory, or resale of wash services. Fair use means up to 2 washes per vehicle in any 7 day period, and no more than one wash per vehicle per day.

If usage goes beyond fair use, we will contact you to talk it through and may move you to a plan that fits your usage, or cancel the membership under Section 9. We apply this in good faith. Normal personal use will never run into it.

Memberships have no cash value, cannot be redeemed for cash, and cannot be applied to other services except as described in Section 11.

7. Members on earlier plans

Members who joined on an earlier Founders Club plan (Essential Clean, Signature Clean or Always Clean) keep that plan, its price and its wash allowance for as long as the membership stays active. To add a vehicle or change plans, you will move to the current plan lineup in Section 1 at current prices.

8. Vehicle condition

Membership washes cover normal vehicle condition. Vehicles that arrive in excessive condition may require an additional charge quoted before we begin, or may be redirected to a detail service. Excessive condition includes heavy pet hair, sand, mud, construction debris, paint or tar overspray, smoke residue, spills, biological matter, and similar.

Our team makes that call at check in and will always tell you the price before any extra charge is applied. You can decline and take the standard wash instead.

9. Cancellation

You may cancel at any time. Call us at (516) 220-3000, email bizfamilyautos@gmail.com, or stop by the shop. Cancellation takes effect at the end of the billing period you have already paid for, and every vehicle on the plan keeps access to washes until then.

We do not prorate or refund partial months. There is no cancellation fee and no minimum commitment.

We may cancel or suspend a membership for non payment, misuse under Sections 3 or 6, or abusive conduct toward our staff. If we cancel for non payment, any unpaid balance remains due. If we cancel for any other reason, we refund the unused portion of the current month.

10. Hours and availability

Membership washes are available during our normal business hours, as posted at the shop and on our website. Service is first come, first served. We do not guarantee wait times, and busy periods, weather, staffing, or equipment issues may affect availability.

We may close for holidays, severe weather, or maintenance. Closures do not extend your billing period or add washes to your plan.

11. What membership does not include

Membership covers hand washing only. It does not include auto detailing, interior deep cleaning, engine cleaning, paint correction, ceramic coating, paint protection film, or any other service.

All a la carte services remain available to members at regular prices. Members may also receive discounts on select detailing services. Ask at the shop for current member pricing.

12. Price changes

We may change membership prices. If your price changes, we will notify you at the email or phone number on your account at least 30 days before it takes effect. You may cancel under Section 9 before the new price applies. Continuing your membership after that date means you accept the new price.

13. Vehicle condition and damage claims

If you believe your vehicle was damaged during service, you must notify a member of our staff before leaving the premises. This lets us inspect the vehicle while it is here and resolve the matter fairly. We are not able to consider claims reported after a vehicle has left our lot.

Please remove or secure loose items, personal property, and aftermarket accessories before service. We are not responsible for pre existing damage, loose or damaged trim, worn or peeling paint or clear coat, rust, cracked or chipped glass, aftermarket parts, antennas, wraps, decals, non factory accessories, or items left in the vehicle.

We may decline service to any vehicle whose condition makes safe washing impractical, and our team will tell you why.

14. Changes to these terms

We may update these terms. If we make a material change, we will notify you at the email or phone number on your account before it takes effect. Continuing your membership after that date means you accept the updated terms. If you do not, you may cancel under Section 9.

These terms are governed by the laws of the State of New York.